Microtalk

Hare to Help You

What is the Service Cancellation Policy

Ans. A customer can submit the cancel request from Microtalk portal. The notice period is 1 month for Corporate and Household customers.

What is the refund policy

Ans. Please check our refund policy page.

Service activation time

Ans. After successful customer registration maximum 24 Hrs. is required for installation and 100% service delivery.

I am not getting promised speed after changing my plan?

Ans. We are very sorry for the trouble and dissatisfaction you are experiencing. To lodge your complaint please call on +913366236623 or visit www.data.telcoportal.com . Our service executives will solve your problem with in 12 hours from the complaint lodging time.

I want to know my outstanding amount.

Ans. You can check your outstanding amount by visiting the URL www.data.telcoportal.com. Put your customer id and your registered mobile number to know your outstanding amount. You can call on +913366236623 where our executive will help you regarding your query.

Where can I pay my bill?

You can pay the outstanding amount directly to us from our website. If your service provider is a local cable operator then kindly contact with the operator regarding bill payments.

I want to understand about late payment charges

Ans. Kindly call on +9876543210. Our service executive will explain all your query over the phone.

I want separate bills for my accounts

Ans. You can download separate bill for your separate accounts. Visit www.data.telcoportal.com to download or generate your bills.

I need my statement of accounts.

You can download your statements of accounts. Visit www.data.telcoportal.com to download or generate your bills.

I want to change my bill mode.

Ans. You can change your bill mode at any time through online. Visit www.data.telcoportal.com and put your client id and registered mobile number to initiate the process. Select the billing mode(prepaid/postpaid/monthly/yearly) and click on submit to change the mode. You can call on +913366236623to contact with our service executive who will help you regarding your request.

I have not received my bill

Ans. Sorry for the inconvenience you faced regarding our billing. To lodge your complaint please call on +913366236623or visit www.data.telcoportal.com . Our service executives will solve your problem with in 12 hours from the complaint lodging time.

What forms of payment are accepted?

Ans. You can pay through Internet Banking, Mobile banking, Debit/Credit Card and UPI as well.

I have not received my bill

Is a contract required?

Ans. A contract is mandatory to avail Microtalk’s services.

What happens if I move? Do I have to pay another installation fee?

Ans. Depend upon the location you may have to pay the installation free again. Most of the cases Microtalk don’t charges for 2nd time installation.

Money was deducted from my account, but the recharge failed.

Ans. Sorry for the inconvenience you faced regarding our billing. To lodge your complaint please call on +913366236623 or visit www.data.telcoportal.com . Our service executives will solve your problem with in 12 hours from the complaint lodging time.

I want to buy broadband connection for home.

Ans. You can simply apply for broadband connection from www.microtalkbroadband.com . Your service will be activated with in 24 hours from the application.

Documents required to buy broadband.

Ans. 1. Adhaar details of user 2. Address Proof, 3. One copy passport size photo, 4. Company GST details (if required), 5. Company PAN details (if required)

Microtalk Service Reliability

Ans. Microtalk provides your connection in fiber optics. Provides 24/7 service. Microtalk also provide SLA with 99% of uptime.

Does unlimited data mean unlimited?

Ans. Microtalk services are fully unlimited as per your plan. No quota is fixed for any plan. So you will get the same high speed irrespective of your usage.

I want to know my current bill plan

Ans. You can check your current bill plan by visiting the URL www.data.telcoportal.com. Put your customer id and your registered mobile number to know your plan. You can call on +913366236623 where our executive will help you regarding your query.

I want to change my bill plan.

Ans. You can change your plan at any time through online. Visit www.changemyplan .com and put your client id and registered mobile number to initiate the process. Select the new plan and click on submit to change the plan. You can call on +913366236623 to contact with our service executive who will help you regarding your request.

I want to view available bill plans

Ans. You can see our different plans in the below link. www.data.telcoportal.com

I want to understand my bill

Ans. Kindly call on +913366236623. Our service executive will explain your bill and will definitely solve all your query.

I have not received any payment confirmation.

Sorry for the inconvenience you are facing. To lodge your complaint please call on +913366236623 or visit www.data.telcoportal.com. Our service executives will solve your problem with in 12 hours from the complaint lodging time.

Why has my bill hiked?

Ans. Sorry for the inconvenience you faced regarding our billing. To lodge your complaint please call on +913366236623 or visit www.data.telcoportal.com. Our service executives will solve your problem with in 12 hours from the complaint lodging time.

I was charged excess payment

Ans Sorry for the inconvenience you faced regarding our billing. To lodge your complaint please call on +913366236623 or visit www.data.telcoportal.com. Our service executives will solve your problem with in 12 hours from the complaint lodging time.

I want to cancel/modify my standing instructions.

Ans. Kindly call on +9876543210. Our service executive will explain all your queries and do the necessary regarding your request over the phone.

I want to change my email id

Ans. Kindly call on +913366236623. Our service executive will explain all your queries and do the necessary regarding your request over the phone.

Want to change my profile details

Ans. You can change your profile details by visiting www.data.telcoportal.com.

I want to activate static IP

Ans. You can activate your static IP by visiting www.data.telcoportal.com . If you are using local cable oparetor service then kindly contact your service provider.

I want to reactivate my connection

Ans. Kindly call on +913366236623.Our service executive will help you regarding the reactivation of your connection.

What if I want to take multiple broadband connections?

Ans. You can take multiple broadband connection. Kindly call on +913366236623. Our service executive will explain all your queries and do the necessary regarding your request over the phone.

Can I use more than one desktop computer or laptop at my home/business?

Ans. Yes. You can use our connection to multiple devices. You can simply set up microtalk’s connection to a wi-fi device.

How much does it cost to get the service installed?

Ans. You have to pay only one time for the installation.

Do I own the equipment once I pay the installation fee?

Ans. You have to purchase your Wi-fi device and optical converter. You own the equipment after the installation.

When is my monthly payment due?

Ans. We generally set the 1st date of every month as payment due date for our users.

What is broadband?

Ans. Broadband is the transmission of wide bandwidth data over a high speed internet connection to multiple location.

What are the main benefits of broadband?

Ans, The benefit of broadband is, it connect you with the world in a blink of an eye. Other benefits are Boost productivity, Data storage and backup, HD and 3D video conferencing, Increase efficiencies, Reduce Costs etc.